The KING Group of Companies operates in accordance with various policies that guide our short-term and long-term operations. As a legally compliant, socially responsible, and environmentally friendly company, we offer our stakeholders value-added product and services within an ethical business environment.
Click on the various sections below, to learn more about how KING Policies support our company’s commitment to stakeholders and employees, product and services, as well as local and global working environments.
Environmental Impact Policy
KPM Industries Ltd.’s Environmental Impact Policy outlines how the company carries out business operations in a manner that is consistent with the environmental protection need of our employees, customers, suppliers, the general public and our natural surroundings. This policy discusses the guidelines that various stakeholder groups follow when carrying out KING’s environmentally-friendly position within the marketplace.
KPM Industries Ltd. – Environmental Impact Policy
While it is necessary that we operate our company in a way which will produce financial results satisfactory for the continuance of the business, it is our policy that our operations will be carried out in a manner which is consistent with the environmental protection needs of our employees, our customers, our suppliers, the general public and our natural surroundings. This policy requires that:
Our employees take immediate corrective action whenever conditions of environmental hazard are observed. Environmental impact effects be determined before changes are made in product formulae, manufacturing processes, packaging, storage or delivery. Negative impact effects will be cause for abandoning change.
Customers be provided with technical advice on the environmentally safe and efficient storage and application of our products.
Government regulations intended to eliminate environmental dangers in the production, storage, transportation and use of our products be met.
All employees continuously review all elements of production and product application techniques for the purpose of the reduction of and/or the elimination of potential environmental damage.
COR Certificate
This certificate of recognition is presented to KPM Industries Ltd. for successfully implementing a comprehensive heath and safety management system to a standard worthy of CORTM certification from the Infrastructure Health & Safety Association (IHSA), the authority for CORTM in Ontario, as recognized by the Canadian Federation of Construction Safety Associations (CFCSA).
Issue Date: December 18, 2018 Expiry Date: December 18, 2021 Certificate Number: 000329
Enzo Garritano, President and CEO, IHSA
Accessibility Policy
KPM Industries Ltd.’s Accessibility Policy outlines our commitment to excellence in serving all customers in a way that respects dignity, independence and equality of opportunity. This policy explains the principles that our employees embrace when working and communicating with customers. The policy document also outlines the process for receiving and responding to feedback that relates to the manner in which we provide goods and services.
KPM Industries Ltd. – Accessibility Policy Accessibility Standards for Customer Service
The following policy, practices and procedures have been established by KPM Industries Ltd. to facilitate the provision of its services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and regulation 427/07.
KPM Industries Ltd is committed to excellence in serving all customers including people with disabilities and embraces the following principles when working and communicating with customers:
1. Our services will be provided in a manner that respects the dignity and independence of customers with disabilities.
2. Our services to customers with disabilities will be integrated wherever possible with those of other customers.
3. Customers with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from our services.
Providing goods and services to people with disabilities:
Be Prepared – Keep the workplace clear of barriers to people with disabilities wherever possible and be prepared to assist in an appropriate way.
Be Proactive – When approached by a customer with a disability, ask how best to interact with them and ensure service accessibility.
Communicate – With people with disabilities in ways that take into account their disability.
Assistive Devices – Ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Service Animals and Support Persons – Welcome people with disabilities as well as their service animals and support persons. If a customer with a disability is accompanied by a service animal or support person, ensure that the customer is permitted to enter the premises that are open to the public and keep the animal or support person with the customer.
Notice of Temporary Disruptions – Provide customers with notice in the event of a planned or unexpected disruption in the facilities or services used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services if available.
Training for Staff:
KPM Industries Ltd. will provide training to applicable employees about the provision of services to persons with disabilities. Employees will be trained on an ongoing basis when changes are made to this policy.
Feedback Process:
Feedback regarding the way KPM Industries Ltd. provides goods and services to people with disabilities can be made by email, verbally, or in writing. All feedback will be made to:
KPM Industries Ltd.
P.O. Box 699, 3385 Harvester Rd.
Burlington, Ontario. L7R 3Y5
By Phone: 905 639 2993
By Fax: 905 333 3730
By Email: hr@kpmindustries.com
Questions or complaints about this policy should be referred to the Human Resources Department and will be addressed according to our organization’s regular complaint management procedures.
Modifications to This or Other Policies:
Any policy of KPM Industries Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Privacy Policy
KPM Industries Ltd. uses personal information from the web, for the sole purpose of providing and improving its website, for the benefit of its users. By visiting this site, you hereby agree to the collection and use of information, in accordance with this policy. This website uses the following cookies:
• Google Analytics: This cookie allows KPM Industries Ltd. to view and track information on user activities including, but not limited to, page views, visit duration, sources and device type. The information collected cannot be tracked back to individuals and is depersonalized to protect individuals’ privacy. This cookie allows KPM Industries Ltd. to understand how visitors engage on this website and see what content is popular. This will allow our company to better the overall user experience.
• Google Analytics Ad Features: This cookie allows KPM Industries Ltd. to access interest reporting and demographical information related to users including, but not limited to, age and gender. This helps our company to gain insight and determine what is of interest to different types of users. This cookie is used to make the website experience more engaging to users.
• Google AdWords: This cookie allows KPM Industries Ltd. to understand what keywords users are searching for, before landing on this website. This feature allows our company to make better use of its paid search budget.
Users may opt-out of Google Analytics Advertising Features via the advertising settings on the desktop device or mobile app, or by any other available means (e.g. NAI Consumer Opt-Out). For more information about this policy, inclusive of opt-out options, please e-mail marketing@kpmindustries.com.
Social Media Policy
KPM Industries Ltd.’s Social Media Policy outlines how the company utilizes social media platforms to communicate with various stakeholder groups. This policy explains the rules of engagement that govern all social media interactions that KPM Industries Ltd. partakes in, and discloses the company’s voice as that of the Social Media Practitioner (SMP). The policy document also discusses KPM Industries Ltd.’s stance on post moderation as a principle to oversee all activity that takes place on company-affiliated social media pages online.
KPM Industries Ltd. – Social Media Policy
KPM Industries Ltd. utilizes social media platforms to actively communicate with company stakeholders, whether they be current or prospective customers, industry participants, or other individuals or companies using the Internet. Our company believes that social media interaction can help us to build stronger and more successful business relationships. KPM Industries Ltd. aims to communicate in reaction to relevant posts featured on its social media channels, as well as proactively engage construction product related web communities. Additionally, KPM Industries Ltd.’s social media jurisdiction includes any text, audio, or video medium that allows for open communication on the aforementioned channels.
Our corporate participation in these social media channels is governed by the following rules of engagement:
1) Disclose: We will maintain a transparent presence in the identified social media outlets.
2) Protect: We will take extra care to protect KPM Industries Ltd. and company representatives.
3) Commonsense: We will communicate in a professional, straightforward, and appropriate style.
All online content written, used, received, developed, and/or saved on or through the company’s outlined social media platforms, belongs to KPM Industries Ltd. Any such content contributed to the company social media websites, by an identified and approved company representative, is hereby property of the company. More specifically, KPM Industries Ltd. retains ownership of any and all content present at the following account addresses
As of October 10, 2012, the KPM Industries Ltd. Social Media Practitioner (SMP) will officially represent the company on its social media channels.
KPM Industries Ltd. does not endorse or take responsibility for content posted by third parties (e.g. User Generated Content, UGC). This includes text input and uploaded files (including video, images, audio, and documents). In encouraging user participation, we ask that third party users enact the outlined guidelines when contributing to King’s online social media presence.
Post Moderation: KPM Industries Ltd.’s official social media representative will monitor and moderate all user generated content posted to the company’s profile pages outlined previously, as to ensure that all content adheres to the company’s guidelines.
Offensive, denigrating, defamatory, irrelevant, and/or out-of-context user generated contributions will be rejected by the company moderator, and subsequently removed from our sites.
If you have further questions about KPM Industries Ltd.’s Social Media Policy, please contact us at marketing@kpmindustries.com.
Quality Policy
KPM Industries Ltd. is dedicated to the continuous improvement of all of our products and services through the involvement of our people. We are committed to provide the highest quality products and services by recognizing that:
1). Our customers are the focus of everything we do.
2). Quality is the responsibility of all of our people. Doing it right the first time is the only acceptable performance standard.
3). Quality will be achieved through the prevention of errors and not from the detection and correction of errors.
Training and personal development are instrumental in producing an environment that encourages all of our people to look for continuous improvement in the quality of our products and services.
ISO Certificate
Certificate of Registration
PricewaterhouseCoopers LLP has assessed whether the management system at: KPM Industries Ltd., 3385 Harvester Road, Burlington, ON, L7R 3Y5 is suitably designed to provide reasonable assurance that the requirements of the standard noted below (the Requirements) have been met, as of July 4, 2018.
ISO 9001:2015 Quality Management System Standard
Management is responsible for ensuring the management system meets the Requirements. Our responsibility is limited to expressing an opinion as to whether the Requirements were met, based on our assessment. The ISO 9001:2015 standard can be found at www.iso.org.
Our assessment was conducted in accordance with the ISO 17021:2015 management system auditing standard and, accordingly, included examining, on a sample basis, evidence supporting management’s assertion that the Requirements were met and performing such other procedures we considered necessary in the circumstances. We planned and performed our work in order to obtain reasonable, rather than absolute, assurance with respect to the information examined. We believe our work provides a reasonable basis for our opinion.
In our opinion, the management system was suitably designed to provide reasonable assurance that the Requirements were met, in all material respects, as of July 4, 2018.
Pricewaterhouse Coopers LLP
Vancouver, Canada
SCOPE OF CERTIFICATION:
The design, manufacture and distribution of consumer and industrial cementitious products (including merchandising, pricing and product development, new mix designs, purchased products-packaging development/design, revisions to established lines). Fabrication of metal products including repair and machining services. Supply and service of concrete mixing and placing equipment.
SCC Accredited CB-MS
OCSM Accrédité CCN
Certificate No.
PwC-ISO9001-264
Date of Original Certification
July 25, 2002
Date of Current Certification
August 29, 2018
Date of Certification Expires
September 21, 2020
Appendix A
King Packaged Materials Company – Registered Facilities
Facility
Facility
Scope
KPM Industries – Head Office
3385 Harvester Road, Burlington, ON, L7R 3Y5
Administration of the Quality Management System
King Packaged Materials Company
541 Oak Park Road, Brantford, O, N3T 5L8
Sales & Support, Merchandising, Design & Development, Manufacturing (Blending of finished products), Warehousing and Distribution
King Packaged Materials Company
644 Simmons Road, Dowling, ON, P0M 1R0
Sales & Support, Manufacturing of Shotcrete, Packaging and Distribution
King Shotcrete Equipment
3825 rue Alfred-Laliberté, Boisbriand, QC, J7H 1P7
Sales & Support, Service, Parts & Supply of equipment
Matériaux King et Compagnie
3825 rue Alfred-Laliberté, Boisbriand, QC, J7H 1P7
Sales & Support, Manufacturing, Warehousing and Distribution
